Meet Richard Parsey: Manager of Technical Support & Services, Public Works and Housing
1. Why does Seabird Island Band need an IT department?
Seabird uses a lot of technology to deliver programs, and to assist people in doing their jobs. We have around 400 employee’s using all different technology – including cell phones, desk phones, computers, specialized equipment in the different departments, large servers to manage our data and software, and Seabird Internet as well (WiFi and High Speed). So, with all this tech and all these employees, Seabird needs a good IT staff to do the ordering, planning, repairs, and maintenance.
2. What does a typical work day look like for you?
As the Manager of Technical Support and Services in the IT management, my typical day is taken up watching the Help Desk and figuring out which staff can deal with current issues. I am also the person that takes calls from staff and the Seabird Community regarding their IT issues.
3. What is the most important task you perform?
Personally I think the most important task I do daily is talking to people, letting them know we are working on the issues they are having.
4. What challenges do you face performing your duties?
Challenges for my position are prioritizing what needs to be done, when I decide something needs to be fixed before something else it means there is going to be someone waiting.
5. What education do you have and how does it support your work?
I have both university education and industry certifications. I chose to get both because it opens up more career opportunities for me. University education it seems is a little more universally recognized and is not so specialized. Industry certifications can be standalone education, but are also used to complement university education. They are just geared more toward a specific career.
6. What do you enjoy most about your role?
I really enjoy talking to and helping people. Sometimes dealing with IT issues can be frustrating for people, so being able to help them use it or understand it is very rewarding.
6. What’s your favourite part about the team you work with?
The best thing about my team is the shared knowledge we have and the fact that we all get along well and have a good sense of teamwork and humour.
7. What does Richard Parsey do when he is not at work?
My hobby is my other full-time “job”, coaching, managing, and playing soccer. I run the Sto:lo Braves soccer teams (U-21 and Men’s Division 4) in the Fraser Valley Soccer League. We play all of our home games here in Seabird, so there is extra work preparing for home games, lining the field, lining up game officials, and getting our fans interested in coming out and cheering for us.
Thanks for your time Richard.